Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle issues refunds.
Asking for a refund
Signed in, use Request a refund on your account page: it shows which payments can be refunded and asks Paddle for you. You can also find your order at paddle.net with the email address you paid with, or write to support@getforge.dev. Approved refunds go back to the way you paid, usually within 5–10 business days.
Refunds for plans
If Forge isn’t for you, ask within 14 days of your first payment for a plan, on any plan, and we’ll refund it in full, as long as you’ve used no more than 100 credits’ worth since paying. Each job counts what it used, and each plan for a finding counts at least 25 and each question to the manager at least 5, because they deliver more than they cost. Opening the full results of your free scan counts as delivered too, so it ends the refund; Forge asks you before it opens them.
A refunded plan ends when you ask, and its credits go with it. After 14 days, or once you’ve used more, a period you’ve started isn’t refunded, but you can cancel so the next one isn’t charged. Renewals and plans changed since the first payment are refunded only if something went wrong; write to us.
Top-ups
Top-up credits can be refunded within 14 days of buying them, as long as none of them are used. Credits already used can’t be.
Cancelling a plan
You can cancel at any time from your account page. You keep your plan and its credits until the end of the period you paid for, and you aren’t charged again.
When something goes wrong
A job is only charged for the AI it actually used, never more than the maximum it showed before it started. If a job failed because of a problem on our side and used credits anyway, write to us and we’ll add them back. If you were charged twice or by mistake, we refund it in full.
If you’re in the EU or UK
You have 14 days to withdraw from a purchase. Because credits can be used straight away, you agree when buying that the service starts immediately; credits you’ve used in those 14 days count as service received, and the rest is refunded.